Contact
For Distributors
Retail & Wholesale
LightLi partners with retailers who value craftsmanship and innovation as much as we do.
If you're interested in carrying our candles, we'd like to hear from you.
sales@llcandle.comCustomer Support
Own a LightLi Candle?
Have a question about a LightLi candle you already own? We're happy to help.
helpdesk@lightlicandleco.comFrequently Asked Questions
Power & Batteries
Can I use rechargeable batteries in my candles?+
Yes.
Can I leave my candle on?+
Yes — flameless candle technology makes it safe to leave your candle on for as long as you'd like.
My battery cover won't stay shut. What should I do?+
Remove the plastic battery cover and check the back for the battery size and orientation diagram. Make sure you're using the correct battery size and that it's facing the right way.
How do I change the batteries in my tealights?+
The battery cover is designed to fit tightly for a proper connection. Place a quarter in the groove (other coins won't work), press down firmly, and turn the cover slightly to the left — it will spring open. Load the battery + side up, align the cover tabs with the housing notches, then press and turn clockwise to close. Avoid touching the wick/flame while replacing the battery. Each tealight uses one CR2450 battery.
Can I order a replacement battery cover?+
We're not able to offer replacement battery covers.
Remote Control
Are all candles remote-capable?+
Not all of them. Check the back of the package for "remote ready" before purchasing.
What distance will the remote work at?+
Pillar candles: up to 15 feet. Taper, votive, and tealight candles: up to 10 feet. Darker candles or glitter finishes may reduce range.
How many candles will one remote operate?+
A single remote can control multiple candles — simultaneously if grouped together, or individually by pointing it at each one.
How does the remote work?+
Pull the plastic tab on the remote to activate the battery. Make sure the candle is in the ON position (not TIMER) — the remote won't function in timer mode. Point the remote at the candle and press the power button to turn it on/off and access other functions.
What size battery does the remote take?+
CR2025, available at most retail stores that sell batteries.
Are rechargeable tealights remote-capable?+
Check the back of the package for "remote ready" before purchasing.
Timer
How do I set my timer?+
Moving Flame®: Slide the switch on the bottom of the candle to "timer." It will stay on for 5 hours, then turn on again 19 hours later.
Touch Top On/Off candles (including Wick-to-Flame): Touch the top to turn on, release, then touch and hold for 3 seconds. The candle will flash twice to confirm the 5-hour timer is set.
PushWick®: Press the wick on, off, then on again, holding until the light flashes (about 5 seconds).
If you have a remote, you can also set the timer with that.
How long does the timer stay on?+
5 hours by default. With a remote, you can also choose 4, 6, 8, or 10-hour options.
Product Care & Materials
Is the candle made with real wax?+
Most of our candles are hand-poured with real wax. Exceptions include outdoor candles and some tealights/votives, which are plastic — check the product description for specifics.
How does the moving flame work?+
A magnet inside the candle rotates around a magnet at the flame tip, creating random movement and a realistic flicker.
Can I light the wick?+
No — the wick isn't meant to be lit, and the candle won't burn.
Does it radiate heat?+
No. Despite the realistic look, our candles don't produce heat.
Is the bulb replaceable?+
No, the bulb isn't replaceable.
Can my candle melt or freeze?+
The candle wax has a melting point of 135°F and a freezing point of -15°F.
Are outdoor candles waterproof?+
They're water-resistant, not fully waterproof. We recommend bringing them indoors when not in use.
PushWick® references are retained here for legacy customers with older products. PushWick is not part of the active product lineup.